Return Policy

This Return Policy outlines the terms and conditions for returning products purchased on the Shop Real Nigeria platform (www.shopreal.ng). We aim to provide a fair and transparent return process for both buyers and sellers. This policy is in addition to, and does not supersede, any statutory rights you may have.

1. Eligibility for Returns:

Most products sold on Shop Real Nigeria are eligible for return, however, certain items may be excluded due to hygiene reasons, perishability, or other factors. These exclusions will be clearly stated on the product page. Generally, eligible items can be returned if:

• The product is damaged or defective upon arrival.
• The product is significantly different from what was described on the product page.
• The wrong product was shipped.
• The buyer changes their mind within the specified return window (see below).

2. Return Window:

The standard return window for most products is 7 days from the date of delivery. Some products may have a shorter or longer return window, which will be specified on the product page.

3. Return Process:

To initiate a return, please follow these steps:

• Contact the Seller: First, contact the seller directly through the Shop Real Nigeria platform to explain the reason for the return. This is often the fastest way to resolve the issue.
• Request a Return: If you cannot reach an agreement with the seller, or if the seller does not respond within 2 days, you can request a return through the Shop Real Nigeria platform. Provide clear photos or videos of the item you want to return, and explain your reason for returning the item.
• Return Authorization: The seller will review your return request and issue a return authorization if it is approved.
• Shipping the Product: Carefully package the product in its original packaging, if possible. Ship the product to the address provided by the seller. You may be responsible for the return shipping costs, unless the return is due to a damaged or defective product, or an error on the seller's part. We strongly recommend using a trackable shipping method.
• Refund or Replacement: Once the seller receives the returned product and verifies its condition, they will process a refund or replacement, as agreed upon.

4. Return Shipping Costs:

• Buyer's Remorse: If you are returning a product because you changed your mind, you will typically be responsible for the return shipping costs.
• Damaged/Defective Product or Seller Error: If the product is damaged or defective upon arrival, or if the wrong product was shipped, the seller will typically be responsible for the return shipping costs.

5. Refunds:

Refunds will be processed to the original payment method used for the purchase. Please allow 3 business days for the refund to appear in your account.

6. Exclusions:

The following items are generally not eligible for return:

• perishable goods, e.g. underwears
• intimate apparel,
• customized items,
• gift cards.

7. Disputes:

If you have any issues with a return, you can contact Shop Real Nigeria customer support for assistance. We will investigate the issue and attempt to reach a fair resolution.

8. Policy Updates:

Shop Real Nigeria reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be posted on this page.

9. Contact Information:

Shop Real Nigeria 12 Wole Cole Street, Ijeshatedo Surulere Lagos

+2348060851269

info@shopreal.ng

www.shopreal.ng